Privacy Policy

Personal Information: When you submit consultation requests, we collect your name, email address, phone number, and any health information you choose to share.

Website Usage: We may collect information about your website interactions, including pages visited, time spent on site, and referral sources.

Contact Interactions: Records of phone calls, emails, and in-person consultations for service delivery and follow-up purposes.

Service Delivery: To contact you about consultation requests, schedule appointments, and provide requested treatments and services.

Communication: To send appointment reminders, follow-up care instructions, and important updates about your treatments.

Improvement: To analyze website usage and improve our services, but only in aggregated, non-identifying ways.

Legal Compliance: To comply with applicable healthcare regulations, including HIPAA requirements for medical information.

Text Message Program: When you provide your phone number and consent to receive text messages from Hygieia Partners LLC (doing business as iCRYO Mauldin), you agree to receive recurring automated text messages related to appointment reminders, service confirmations, wellness tips, and promotional offers.

No Sharing of SMS Data: We DO NOT sell, rent, share, or trade your mobile phone number or any information collected through our SMS program with third parties or affiliates for marketing or promotional purposes.

Message Frequency & Rates: Message frequency varies. Standard message and data rates may apply. Check with your carrier for details on your texting plan.

Opt-Out Instructions: You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. You may also contact us at (864) 478-7429 to unsubscribe.

SMS Terms: For complete SMS program terms and conditions, please see our SMS Terms & Conditions page.

Secure Transmission: All form submissions and data transfers are encrypted using industry-standard SSL security.

Access Controls: Only authorized staff members have access to personal information, and only for legitimate business purposes.

HIPAA Compliance: Medical and health information is protected according to HIPAA guidelines and healthcare privacy regulations.

Data Retention: We retain information only as long as necessary for service delivery and legal compliance.

We DO NOT sell, rent, or trade your personal information.

Service Providers: We may share information with trusted service providers (like appointment scheduling systems) who assist in service delivery and are bound by confidentiality agreements.

Legal Requirements: We may disclose information when required by law or to protect the safety of our patients, staff, or the public.

Medical Referrals: With your consent, we may share relevant medical information with referring physicians or specialists.